618-222-8888
5109 N. Illinois St. Fairview Heights, IL

F.A.Q.

FAQ | Getting A Massage

FAQ | Payments & Appt.

Where will my massage session take place?

Your massage session will take place in a 100% private and secure professional setting. We use heavy duty American made massage tables with no wobbles or squeaks. Custom Vibro-acoustic tables ensure you not only hear the music but feel it as well providing the most entrancing experience.

Will I have to get undressed?

Your therapist will ask you to dress down to where you are comfortable and most customers prefer to wear underwear or swimsuit/shorts attire. Women usually remove their bra and/or straps. You will also be properly draped during the entire session leaving only the areas being worked on exposed. Your therapist will leave the room while you undress, relax onto the table, and cover yourself with ultra-soft natural linens. Our 25 minute focused massage only requires unclothing specific body areas.

What should I do during the massage?

Relax, we’ll do all the work. It’s your time to unwind and allow your mind to drift while we gradually coax your muscles into submission.

How will I feel after the massage?

Most people feel very relaxed even into a mild euphoric state. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.

How often should I get a massage?

This really depends on the clients needs. Many clients that can manage their own tension & daily stress levels may get a massage a few times per year or on special occasions. For others seeking to gain the true therapeutic and long lasting benefits of massage therapy we recommend a baseline of  1-2 visits a week for 2-4 weeks then stretched out to every two weeks or once a month to maintain the positive changes made.

What is the difference between a Relaxation Massage and a Therapeutic Massage?

 A Relaxation massage is often a baseline for clients . It includes the classic Swedish massage and in general, uses lighter pressure with broad flowing strokes to completely relax the muscles from head to toe. Our Therapeutic massage allows you to have a completely tailored massage experience and is the chosen massage for those preferring deep tissue or therapeutic muscle work. These massages use firmer pressure and utilize a set of specialized skills from your therapist.

What are the benefits of massage?

Massage can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.

Are there any medical conditions that would make massage inadvisable?

Yes. We ask that that you inform the therapist of any health problems, injuries, or sensitive areas to avoid.  We have a Chiropractic Physician on staff to address any specific medical concerns.

What types of payments do you accept?

We accept all major brands of credit cards, cash, local checks and HSA/FSA spending accounts.

Does my insurance cover massage?

Most insurance will cover our Medical Massage and Chiropractic services. Currently only a limited number of Federal insurance plans and a few private plans will cover a Therapeutic massage if prescribed by a doctor. You can check with your insurance company see if you have this benefit. We also accept Health Savings Accounts and Flex Spending Accounts for ALL of our services.

Will my credit card be charged when I book an appointment online?

No, You’re credit card is only used to hold the appointment. We collect payment at time of service.

How do I re-schedule or cancel my appointment time online?

First create an account by selecting your own username and password. Then select  the appointment tab from one of the tabs on top . From there you can see all your past and future appointments. Look to the right of the appointment date and select the one to re-schedule or cancel. If you are  still having difficulties  simply give us a call.

What is your cancellation/ no-show policy?

You can easily cancel or re-schedule your appointments online or by phone if it is before our 24 hour cancellation notice. There is a $45 fee for appointments cancelled less than 24 hours before any appointment or for missed appointments. Of course discretion for emergencies and unforeseen circumstances may apply.

What will my copay be for a Medical Massage/ Chiropractic visit?

Your co-pay/co-insurance is usually listed on your card or plan information. Bring your insurance card to your first visit if you would like us to verify your benefits for you. We are HSA card approved.

I am having trouble booking an appointment online. What may be the problem?

If you are unable to access our online booking page try switching your browser to Mozilla Firefox or Google Chrome. Older versions of Internet Explorer may not be supported. You can also simply give us a call.